Mobile App
Salesforce Field Service Lightning has a mobile app that helps field technicians to manage their work orders, schedules, and customer information on the go. The app is easy to use and provides real-time updates, allowing field technicians to access critical information, such as customer history, product manuals, and installation instructions. We implement Salesforce FSL to improve your field technicians’ response times and deliver exceptional customer experiences.
Appointment Booking
Book appointments online, using a self-service portal with Salesforce FSL. Customers can select the date and time that works best for them, and the system automatically assigns a field technician based on their availability and skills. We leverage this feature with our Salesforce FSL services to reduce scheduling conflicts, optimize resources, and increase customer satisfaction.
Work Order Management
Salesforce Field Service Lightning provides businesses with a centralized platform to manage their work orders. It allows businesses to create, assign, and track work orders in real-time, providing visibility into the status of each job. With our customization services, we can automate your workflows and set up alerts to notify your field technicians of new work orders or changes to existing ones.
Inventory Management
Track your inventory levels in real-time with the advanced features of Salesforce Field Services Lightning. Optimize your inventory levels, reduce waste, and ensure that your field technicians have the necessary parts and equipment to complete their jobs.
Salesforce Einstein AI
With Einstein Vision, mobile employees can utilize image recognition to easily identify assets and parts in images. This ensures that the correct product part is fixed or replaced on the first visit, eliminating confusion and reducing the need for additional trips back to the office. The platform uses image classification to automatically provide technicians with the appropriate setup steps, enabling them to provide faster and more efficient service.